Amazing place with excellent amenities like 24-hour reception, rooftop pool, and fitness centre. I still remember how the staff helped print my documents on my first stay. Highly recommend trying the snack menu too!

Had an amazing time with my friends! We were shown around two fantastic spots, the lake view and the bustling markets. The rooms were clean and the staff was super friendly. Perfect for a group vacation, with a great pool and breakfast to start the day right.

One downside was that the bathroom fixtures seemed a bit worn, which did take away from the overall experience.

The hotel boasts an incredible location by the lake and friendly staff that excel in service. Our Premier Lake View Room offered beautiful views that made our stay memorable. The terrace bar was perfect for enjoying sunsets during afternoon tea, although the selection could be enhanced. This is a stay worth recommending.

solid stay with a few bumps

I enjoyed a spacious Deluxe Twin Room that offered a delightful city view. The gym and pool facilities were top-notch, accommodating all my fitness needs. Friendly staff, especially at check-in, made my stay cozy and welcoming.

the bathroom fixtures could use some updates.

Loved the views and friendly staff!

The room had stunning views over the lake, and the rooftop bar was perfect for post-dinner drinks. Staff were super nice, especially at the lounge where we enjoyed afternoon tea. One thing tho, the spa experience was noisy and could use more attention to detail.

incredible staff made my stay truly unforgettable with a view that invites relaxation

Service exceeded expectations, especially at the Club Lounge.

I had a pleasant stay at the Pan Pacific. The rooftop bar offered fine views, and the gym provided ample opportunity for exercise. The food was inconsistent, particularly the pancakes. It was a nice experience despite a few hiccups.

i had a fantastic stay at pan pacific! the facilities like the swimming pool and gym were excellent, and the sauna and jacuzzi were a real treat. the location next to a lake with plenty of shops was convenient, and the view from my premier lake view room was lovely. the personal trainers were amazing, ensuring i got the most out of my workouts!

would recommend

The Premier Lake View Room offered stunning views of the temple, making mornings bright and special. The attentive and friendly staff ensured all our needs were met, and the breakfast buffet was exceptional, providing the best selection we encountered on our Asia trip. However, the dining could use improvement, particularly the variety of pastries at the terrace bar for afternoon tea and the bathroom fixtures showed signs of wear. Still, the overall experience was memorable.

We had a wonderful stay at Pan Pacific Hanoi! The Premier Lake View Room offered a breathtaking view of the temple across the water, making mornings truly special. The staff were super accommodating, arranging everything we needed, including a birthday cake for our son. It made our family trip unforgettable!

The bathroom fixtures showed some wear and tear.

The decor at Pan Pacific is simply delightful, with elegant touches that create a warm and inviting atmosphere. The accessibility features made it exceptionally easy for seniors like me to enjoy the spaces without any worries.

Improved bathroom fixtures would enhance comfort.

We had a great time at this hotel! The breakfast buffet was amazing, with a fresh omelette station and countless hot and cold options! Seriously, I downed three fresh turmeric ginger juices, the immune boost I needed during these chaotic times.

It wasn’t exactly cheap, but the experience made it acceptable.

The Summit Lounge is an absolute gem! Sipping cocktails with a view of West Lake was the highlight of our evenings. Plus, the staff were super friendly, making our entire experience feel warm and inviting. The gym? It's the biggest we've seen in a hotel, perfect for staying active during our stay.

Now, the dining could use a little TLC. We tried the pancakes, and let's just say they weren't winning any awards. The rest of the room service was good, but that pancake flop left a sour note.

Great location with stunning views, but the breakfast options could be better.