The location was fantastic and beautiful, to highest tower with easy access to a shopping area and a market. The breakfast was extensive and absolutely stunning and offered a great selection of great food.

Staff here are really friendly and make you feel welcome. The vibe is modern and I loved the indoor pool. The drinks at the main bar were top-notch! 🍹

What a good stay, nothing too much trouble. Elegant and functional rooms. Incredible location in a sea of traffic congestion, good for visiting Hanoi. Well priced roof top bar.

The staff went above and beyond to make me feel welcome and comfortable. One staff member, Mr Thanh, even greeted me by name and provided personalized assistance throughout my stay. The hotel itself had a beautiful Asian Zen decor and my room had breathtaking views of the lakes and temples. The rooftop restaurant was a highlight, with its panoramic city view and delicious meals. Despite being located in a seemingly remote area, the hotel is easily accessible to major tourist attractions. The indoor pool and gym facilities were top-notch. I highly recommend this hotel for a memorable experience in Hanoi.

The view here is incredible and the staff are always very helpful and attentive.

WiFi only available in reception not in room

Very helpful staff (especially the concierge) , excellent pool and fitness facilities. Roof top bar is also very special with excellent service. Overall a very good 4 star hotel

As is the custom in Vietnam - restaurant closes at 21:00 but room services is available.

Located next to a serene lake, many historic sites and the tourist area are easily accessible from the hotel. Guests praise the impeccable room conditions, comfortable bedding, well-equipped bathroom, and exceptional customer service. The Club Floor experience is highly recommended for those seeking extra pampering. Breakfast offers delicious, varied options. The glass elevator provides a wonderful view, while some rooms offer a breathtaking view of the temple and the city.

One guest mentioned that the rugs in their room looked old and had a few stains, but that did not affect their overall experience.

Current renovation activities means it is noisy during the day. We could not stay in our room more than 15 minutes at a time during the day.

The Lake view

Room was out-dated. Not up to the standards of other Sofitels

This hotel offers excellent value for money. The prices are affordable, especially considering the attention to detail and the level of service provided. The location of the hotel is just outside the bustling city centre, allowing for a more peaceful experience. The hotel is situated next to the lake, providing a beautiful view and is not very far from popular locations such as Hanoi's old quarters. The rooms are clean and comfortable, with an excellent view from the rooftop lounge.

All was just as expected, no complaints.

Everything was brilliant, great location, beautiful view from our room, staff was very friendly and helpful. This was the best hotel we stayed at during our trip in Vietnam!

Location of this hotel is far from down town. Less than half room have got lake vew. Lake is rather dirty.

Good fitness center.

This venue is a great hotel, conveniently located near Tran Quoc Pagoda and West Lake, both within walking distance.

This place has well-appointed rooms with great facilities, offers early check-in and late check-out, free wifi, and boasts an excellent location within walking distance to many attractions.